Joanna Grzywa

Processed corporate claims and provided customers with digital gift cards. Handled direct requests from clients and managed communication with different carriers for lost parcels.

Communicated with customers via phone, email, and online to provide outstanding service. Managed orders, refunds, and exchanges while monitoring call quality.

Managed client relations and project budgets, ensuring timely communication of project progress and performance monitoring.

Coordinated multiple projects from planning to execution with a focus on detail and organizational skills, ensuring projects were completed on time.

Supervised cleaning personnel, assigned duties, and ensured high standards of cleanliness and customer satisfaction.

Managed sales data entry and actively sold installment loans, exceeding monthly sales goals.

Activities and societies: Completed an internship at an orphanage in Oświęcim, Poland.

Studied Resocialization Pedagogy, focusing on the methods and practices of social rehabilitation and support for individuals in need.