Looking for a job

Maurice Knuever

@maiku

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Customer service professional specializing in hospitality, event coordination, and high-volume guest support.

Canada

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What I'm looking for

I’m looking for a hospitality or events-focused role where I can own guest experience end-to-end, handle inbound requests calmly, and coordinate logistics in a fast-paced setting with supportive teams and clear service standards.

I’m a customer service professional with 5+ years of experience across hospitality, hospitality events, and retail operations. I deliver polished, timely support by managing high volumes of inbound interactions via phone, email, and in person—while keeping service accurate and consistent under pressure.

In my hospitality and event work, I’ve handled front desk operations, reservations, check-ins, room assignments, and dining arrangements. I also coordinate travel-related logistics for conferences, weddings, and corporate events (20–150 guests), resolving escalations with professionalism and composure while documenting every guest request.

I bring strong operational discipline from leading daily branch functions, including scheduling, inventory systems, and team coordination, along with firsthand travel and cultural awareness from living and working across three countries. I’m comfortable multitasking across multiple systems and I’m available for flexible evenings, weekends, and holidays to keep guest experiences running smoothly.

Experience

Work history, roles, and key accomplishments

Current

Event Staff (Freelance)

Current

Self-Employed

Jan 2025 - Present (1 year 5 months)

Provided front-of-house service for corporate events, galas, and private functions across Toronto venues. Delivered courteous, professional guest interactions in performance-driven service environments.

Corporate Events Gala Private Events Guest Interactions Customer Service Multitasking Quality Standards

Current

Freelance Translator & AI Evaluator

Current

Self-Employed

Jan 2024 - Present (2 years 5 months)

Worked remotely as a freelance translator and AI content evaluator across structured platforms. Maintained consistent weekly output while ensuring work quality and adherence to platform requirements.

Freelance Translation AI Content Evaluation Remote Work English Dutch Translation Quality Assurance Platform Adherence Documentation

Hospitality & Event Coord.

De Reehorst

Sep 2020 - Oct 2022 (2 years 1 month)

Managed front desk operations, phone inquiries, and guest services for a hotel and event venue. Coordinated travel-related logistics for conferences, weddings, and corporate events (20–150 guests) and resolved guest concerns through professional escalation handling.

Front Desk Operations Guest Service Event Coordination Logistics Reservation Management Guest Documentation Customer Service

Assistant Manager

Intertoys Holland B.V.

Aug 2017 - Sep 2020 (3 years 1 month)

Delivered high-volume retail customer service across phone, in-store, and written channels. Handled escalations, complaints, returns, and product inquiries while managing inventory systems, scheduling, and team coordination across daily branch operations.

Retail Customer Service Escalation Management Returns Processing Inventory Management Scheduling Team Coordination Multichannel Support Performance Tracking

Festival Coordinator

Eten op Rolletjes

Jun 2016 - Sep 2016 (3 months)

Coordinated event logistics, vendor relations, and on-site customer experience across multiple cities. Managed staff scheduling and administrative tasks in a fast-paced, deadline-driven environment.

Event Logistics Vendor Management On Site Experience Scheduling Administrative Support Customer Service