Jibran Ahsan

Integrated Pylon CRM into internal operations for ticketing and support tracking, ensuring seamless workflows by connecting it with Slack and email. Leveraged session duration, engagement metrics, and user behavior insights to drive product performance improvements.

Identified and implemented improvements in ride-sharing operations, leading to a 500rs cost reduction per ride and preventing further potential losses. Optimized product development processes by analyzing JIRA data to identify departmental bottlenecks and fall-offs, enhancing workflow efficiency.

Integrated telecom services within the app to enable real-time verification and communication features; maintained ongoing communication with the telecom provider’s POC to ensure system stability and uptime. Collaborated with product and engineering teams to align integration workflows with business goals and platform architecture.

Increased captain onboarding completion on the wallet to 85%, boosting bonus disbursement to 90%, demonstrably driving operational efficiency and financial benefit. Leveraged SQL and BigQuery to generate on-demand and scheduled reports, empowering business analysis and informed decision-making, and contributing to improved risk management.

Responsible for various marketing activities and strategies to promote products and services. Contributed to brand awareness and customer engagement initiatives.

Focused on identifying new business opportunities and developing strategies to expand market reach. Built and maintained strong client relationships to drive sales growth.

Studied core business principles with a specialization in Marketing. Gained knowledge in strategic planning, market analysis, and consumer behavior.