Open to opportunities

Sajwar Sohail

@sajwarsohail

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I build scalable CX systems, operational governance, and defect-reduction programs.

Pakistan

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What I'm looking for

I'm open to GCC or EU opportunities where I can build scalable CX and operations systems, lead cross-functional transformation, strengthen governance, and turn defect data into proactive business decisions.

At Disrupt.com, I lead portfolio-wide PMO governance, delivery tracking, and executive reporting across 5–6 business units serving 400–500 employees in Pakistan and the UAE. I also negotiated the portfolio’s first multi-year AWS Private Pricing Agreement and lead Odoo Wave 01 go-live across five entities.

I previously led a portfolio audit of $300K+ in monthly platform spend, built remediation frameworks for recurring operational defects, and created CX Insights reporting that connected ticket trends, CSAT drivers, defect rates, and resolution quality to executive decisions. My Looker Studio dashboards and ClickUp workflows shifted reporting toward real-time visibility and reduced manual escalations by 30%.

Across Savyour, I improved customer and seller experiences through automation, CRM optimization, UX/UI improvements, and data-informed operations. I’ve reduced user churn by 12%, increased CSAT by 20%, and improved retention by 25% while aligning Product, Engineering, Finance, HR, and Operations around shared customer experience goals.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager, PMO

Current

Disrupt.com

Feb 2025 - Present (1 year 6 months)

Owns portfolio-wide project governance, delivery tracking, and executive reporting across 5-6 business units. Negotiated a multi-year AWS enterprise cloud infrastructure deal and leads Odoo ERP go-live as project manager.

Project Management PMO Executive Reporting AWS Odoo ERP Stakeholder Management

Senior Manager, Customer Experience & Operations

Disrupt.com

Dec 2024 - Jan 2025 (1 month)

Conducted portfolio-wide operational audit identifying $300K+ monthly spend anomalies and built a structured remediation framework. Led a 40-day transformation initiative covering 11 objectives and built Looker Studio dashboards reducing manual escalation volume by 30%.

CX Strategy Root Cause Analysis Looker ClickUp Data Driven Decision Making Cross functional Leadership

Operations Manager

Savyour

Jan 2024 - Nov 2024 (10 months)

Led cross-functional teams to enhance customer and seller experiences through AI-driven and data-informed strategies. Developed and executed operations strategy aligned with executive leadership goals, driving market expansion and strategic partnerships.

Operations Management CRM Automation Process Improvement Cross functional Leadership AI

Platform Experience Lead & Assistant Manager

Savyour

Jan 2023 - Dec 2023 (11 months)

Reduced user churn by 12% through a platform-wide UX/UI overhaul and A/B testing optimization program. Analyzed user data at scale to drive actionable platform improvements, increasing engagement and retention metrics.

UX A B Testing Data Analysis User Research Continuous Improvement

Customer Success Lead

Savyour

Feb 2022 - Dec 2022 (10 months)

Achieved 20% increase in CSAT and 25% improvement in retention through a holistic customer success strategy. Built and led a high-performing CS team, collaborating across Product, Marketing, and Operations to align user experience with business objectives.

Customer Success CSAT Retention Journey Mapping Behavioral Analytics Team Leadership

Content Manager

Fortunesoft Pvt Ltd.

Mar 2021 - Feb 2022 (11 months)

Developed and executed content strategies across multiple channels. Collaborated with marketing and SEO teams to optimize campaign effectiveness and ROI.

Content Strategy SEO Marketing Campaign Management