wajahat ayub
@wajahatayub
Product and CRM operations lead focused on scaling teams, CX strategy, and process automation.
PakistanWhat I'm looking for
I am a results-driven Product & CRM professional with 2.5 years of experience scaling cross-functional teams and optimizing workflows in hyper-growth FinTech environments. I have built operational frameworks, defined core KPIs, and led large-scale compliance and product rollouts supporting over one million users.
At Sadapay I directed department growth from 4 to 18 FTEs across multiple pods, led a BVS compliance rollout for ~1.2M users, and translated operational bottlenecks into product requirements that reduced manual work through backend upgrades. I resolved systemic issues by partnering with engineering and synthesized daily operational data into actionable reporting to prioritize team work.
I excel at process optimization, vendor and logistics management, workflow automation, and bridging customer experience with scalable business frameworks. I am proactive in proposing product solutions (for example, automated CNIC verification), standardizing knowledge management, and aligning cross-functional strategy to deliver measurable operational impact.
Experience
Work history, roles, and key accomplishments
Junior Experience Lead
Sadapay
Sep 2025 - Present (6 months)
Directed a backend operations department scaling from 4 to 18 FTEs across four pods and led a BVS compliance rollout impacting ~1.2M users while defining core KPIs and operational frameworks for a new Platinum team.
Complaint Management Unit Specialist
Sadapay
Sep 2024 - Sep 2025 (1 year)
Managed physical card delivery operations with external logistics vendors to eliminate backlog, proposed automated CNIC verification to scale KYC, and reconciled major disputes while reducing ticket volume through permanent backend fixes.
Customer Experience Associate
Sadapay
Sep 2023 - Sep 2024 (1 year)
Progressed from L1 to a Dispute unit, managed high-volume user communications, triaged bugs in Jira and implemented automations and documentation that accelerated onboarding and reduced resolution time.
Lead Generation Intern
GAOTek Inc
Jul 2021 - Aug 2021 (1 month)
Deployed automated B2B LinkedIn campaigns using Meet Alfred to scale top-of-funnel lead generation and aligned digital outreach with sales and marketing strategies.
Education
Degrees, certifications, and relevant coursework
National University of Sciences and Technology
Bachelor of Science, Economics
2019 - 2023
Completed a B.S. in Economics with focus areas in mathematical economics, statistics, and financial/resource economics; conducted a project on gender disparity in child vaccination between Sindh and Balochistan.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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