Open to opportunities

Jhane Ramdarsingh

@jhaneramdarsingh

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Customer service and social media professional delivering remote client support and growth.

Jamaica

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What I'm looking for

I seek remote roles where I can apply client support, CRM and social media skills to improve customer experience, drive engagement, and contribute to business growth in a collaborative, flexible environment.

I am a dedicated customer service and administrative professional with over six years of experience supporting clients remotely across phone, email, and chat while maintaining accuracy in CRM and database systems. I combine strong communication, problem-solving, and multitasking skills to deliver timely, empathetic service that drives client satisfaction and retention.

I have managed social media accounts and executed marketing campaigns to increase engagement and brand visibility, while also building and maintaining client relationships and coordinating outreach. In prior roles I supported scheduling and records management with HIPAA-compliant practices and consistently met sales and performance targets through tailored customer interactions.

I seek remote opportunities where I can leverage my experience in client support, CRM management, social media, and virtual collaboration to contribute measurable business results and improve customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager

Current

A+ Auto Parts & Accessories / Velocity Courier Services

Apr 2025 - Present (6 months)

Managed social media (Instagram, WhatsApp, TikTok) and executed marketing campaigns to boost customer engagement and brand visibility while building client relationships and tracking conversions.

Social Media Management Content Creation Campaign Tracking Client Relationship Management WhatsApp Marketing TikTok Instagram CRM

Care Coordinator

Care Solace

Dec 2021 - Dec 2024 (3 years)

Supported clients via phone, email, and text to schedule services and appointments, maintained HIPAA-compliant CRM records, and resolved client inquiries with empathetic, timely support.

client support HIPAA Scheduling Phone Support Email Support Empathy

Sales Representative

Easy As ABC Marketing

Mar 2020 - Jul 2020 (4 months)

Conducted outbound sales calls, consistently met and exceeded targets by tailoring recommendations, and maintained accurate customer interaction records and databases.

Outbound Sales Cold Calling Sales Target Achievement CRM Persuasion Lead Qualification Record keeping

Customer Service Agent

Sutherland

Aug 2019 - Oct 2019 (2 months)

Handled multi-channel customer inquiries, complaints, and service requests, processed orders and returns accurately, and provided clear product and service information.

Order Processing Ticketing Systems Data Entry Quality Assurance

Sales Representative

George Kirby's Hardware

Jul 2018 - Jul 2019 (1 year)

Assisted customers with product selection, completed financial transactions, maintained sales records, and updated inventory to support store operations.

Retail Sales Point of Sale Inventory Management Customer Support Record keeping Merchandising stock replenishment

Store Clerk

Sunshine Pharmacy

Apr 2017 - Jun 2017 (2 months)

Assisted customers with inquiries and product selection, restocked shelves, managed inventory, and maintained store cleanliness to support daily operations.

Customer Service Shelf Management Product Knowledge Multitasking Stock Control

Education

Degrees, certifications, and relevant coursework

Foga Road High School

Caribbean Examination Council (CXC), Secondary Education

2010 - 2015

Activities and societies: Selected coursework: Office Administration Grade II; Human and Social Biology Grade II; Information Technology Grade II; Mathematics Grade II; English Grade III; Social Studies Grade III; Principles of Accounts Grade III; City & Guilds Stage 2 Mathematics Grade Distinction

Completed secondary education with CXC examinations and coursework including Office Administration, Information Technology, and Mathematics.