Nikeisha Peters
@nikeishapeters
Dedicated customer service professional with strong communication skills.
What I'm looking for
I am a dedicated and innovative individual with a passion for providing quality customer service. My experience spans several years in various customer service roles, where I have honed my skills in communication and interpersonal relations. I believe in the importance of understanding customer needs and delivering exceptional service to enhance their experience.
Currently, I serve as a Care Coordinator at Care Solace, where I utilize my organizational skills to manage client care effectively. My previous roles as a Customer Service Representative at Continuum, Ibex, and Alorica have equipped me with the ability to handle diverse customer inquiries and resolve issues efficiently. I am eager to contribute my skills to a dynamic organization that values mutual development.
Experience
Work history, roles, and key accomplishments
Care Coordinator
Care Solace
Jan 2023 - Present (2 years 5 months)
As a Care Coordinator, I manage client care plans, ensuring effective communication between clients and service providers. I utilize my organizational skills to coordinate services and provide support to clients in need.
Customer Service Representative
Continuum
Nov 2019 - Nov 2022 (3 years)
In my role as a Customer Service Representative, I handled customer inquiries, resolved issues, and provided information about products and services, ensuring a high level of customer satisfaction.
Customer Service Representative
Ibex
Jul 2016 - Aug 2019 (3 years 1 month)
I provided exceptional customer service by assisting customers with their inquiries and complaints, maintaining a positive company image and ensuring customer loyalty.
Customer Service Representative
Alorica
May 2014 - Aug 2016 (2 years 3 months)
As a Customer Service Representative at Alorica, I engaged with customers to provide support and resolve issues, contributing to a positive customer experience and retention.
Education
Degrees, certifications, and relevant coursework
Burmar Education Institute
2011 - 2013
Huttons Education Unit
2008 - 2009
Willowdene Group of Schools
2003 - 2008
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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