Nikeisha PetersNP
Open to opportunities

Nikeisha Peters

@nikeishapeters

Dedicated customer service professional with strong communication skills.

Jamaica

What I'm looking for

I am looking for a role that allows me to grow professionally while contributing to a team-oriented environment.

I am a dedicated and innovative individual with a passion for providing quality customer service. My experience spans several years in various customer service roles, where I have honed my skills in communication and interpersonal relations. I believe in the importance of understanding customer needs and delivering exceptional service to enhance their experience.

Currently, I serve as a Care Coordinator at Care Solace, where I utilize my organizational skills to manage client care effectively. My previous roles as a Customer Service Representative at Continuum, Ibex, and Alorica have equipped me with the ability to handle diverse customer inquiries and resolve issues efficiently. I am eager to contribute my skills to a dynamic organization that values mutual development.

Experience

Work history, roles, and key accomplishments

CO

Customer Service Representative

Continuum

Nov 2019 - Nov 2022 (3 years)

In my role as a Customer Service Representative, I handled customer inquiries, resolved issues, and provided information about products and services, ensuring a high level of customer satisfaction.

Education

Degrees, certifications, and relevant coursework

BI

Burmar Education Institute

2011 - 2013

HU

Huttons Education Unit

2008 - 2009

WS

Willowdene Group of Schools

2003 - 2008

Tech stack

Software and tools used professionally

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Himalayas profile for an example user named Frankie Sullivan
Nikeisha Peters - Care Coordinator - Care Solace | Himalayas