Latoya Hutchinson
@latoyahutchinson
Dedicated remote professional with over 5 years in customer service.
What I'm looking for
I am a dedicated and versatile remote professional with over 5 years of experience in customer service, virtual assistance, chat support, sales, and social media marketing. My proven ability to work independently in fast-paced virtual environments allows me to manage multiple tasks efficiently while delivering top-tier service to clients across various industries.
In my most recent role as a Manager / Virtual Assistant at New Generation Contact Center, I successfully managed a virtual team to provide customer support, lead generation, and administrative services. I have a strong background in handling inbound and outbound communications, assisting with appointment setting, and managing social media accounts to enhance client engagement.
My experience as a Remote Customer Service Representative and Sales & Chat Support Agent has equipped me with the skills to deliver professional support to international clients, handle product inquiries, and convert leads into sales. I am passionate about helping businesses grow by providing exceptional remote support and am eager to bring my expertise to a new opportunity.
Experience
Work history, roles, and key accomplishments
Manager / Virtual Assistant
New Generation Contact Center
Jan 2021 - Present (4 years 5 months)
Managed a virtual team, delivering customer support, lead generation, and administrative services. Handled inbound/outbound customer service calls, chat, and email communications. Created content and managed client social accounts for engagement.
Remote Customer Service Representative
Various Campaigns
Jan 2019 - Present (6 years 5 months)
Delivered professional customer support to international clients via chat, email, and phone. Handled product inquiries, refunds, order processing, and technical support issues. Maintained accurate customer records and met or exceeded service KPIs.
Sales & Chat Support Agent
Independent Projects
Jan 2018 - Present (7 years 5 months)
Responded to live chat inquiries and converted leads into sales for e-commerce and service-based businesses. Provided after-sales support and followed up with prospects to ensure satisfaction. Worked with tools like Shopify, Facebook Business Manager, and WhatsApp Business.
Education
Degrees, certifications, and relevant coursework
Latoya hasn't added their education
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Availability
Location
Authorized to work in
Job categories
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