Open to opportunities

Jessica Zinny

@jessicazinny

I am a customer service professional specializing in collections, dispute resolution, and process-driven client support.

Nigeria

Message

What I'm looking for

I seek a collaborative, customer-facing role where I can drive collections and service recovery, improve processes, maintain accurate records, and grow into greater responsibility.

I am a versatile customer support professional with cross-sector experience in finance, public service, and humanitarian work, focused on empathetic, accurate issue resolution and detailed record-keeping. I have a track record of improving collection outcomes, shortening resolution timelines, and managing large customer portfolios while maintaining high documentation accuracy.

My background includes leading collection initiatives that recovered significant repayments, digitising and reclassifying large document archives to boost retrieval efficiency, and supporting frontline community outreach and service delivery. I bring disciplined process adherence, strong communication, and collaborative problem-solving to fast-paced environments where service recovery and client retention matter.

Experience

Work history, roles, and key accomplishments

Volunteer

Humanitarian Services FK Foundation

Jan 2019 - Jan 2021 (2 years)

Coordinated monthly humanitarian outreaches reaching 1,100+ individuals and distributed 2,000+ relief packages, improving beneficiary access to essential supplies. Maintained donor accountability records and beneficiary feedback logs that supported increased donor trust.

Community Outreach Logistics Donor Reporting Data Entry Monitoring & Evaluation