Open to opportunities

Blessing John

@blessingjohn5

Dedicated customer support and collections professional delivering empathetic, results-driven service and dispute resolution.

Nigeria

Message

What I'm looking for

I seek a customer-focused role where I can apply collections and support expertise, solve complex issues, and help improve customer satisfaction and retention.

I am a dedicated and empathetic customer support professional with extensive experience in collections, inquiry resolution, and technical assistance. I thrive in fast-paced environments and consistently deliver exceptional service across multiple communication channels.

My background includes roles in collections, customer support, technical troubleshooting, and front-desk operations where I improved customer retention and streamlined processes. I have a proven record of exceeding targets, increasing retention, and reducing sales cycles through proactive follow-up and process improvements.

I bring strong problem-solving, communication, and organizational skills, and I am eager to contribute to a dynamic team focused on enhancing customer experience and driving organizational success.

Experience

Work history, roles, and key accomplishments

Current

Support / Collection Agent

Current

Sapphire Virtual Network

Apr 2024 - Present (1 year 8 months)

Handle customer inquiries and process payments and collections, improving account accuracy by maintaining up-to-date records and resolving disputes to preserve customer satisfaction.

Collections Payment Processing Customer Service Account Management Dispute Resolution CRM Communication Record keeping

Customer Support Representative

Corporate Affairs Commission

Sep 2022 - Feb 2024 (1 year 5 months)

Provided end-to-end assistance for business registrations, guiding clients through documentation and processes while responding to inquiries across channels to ensure accurate submissions.

Customer Support Documentation Multichannel Support Guiding Clients Communication Administrative Support Problem Solving

Customer Support Representative

One Click Consult

Jan 2022 - Aug 2022 (7 months)

Resolved customer inquiries and provided technical support, building strong customer relationships through empathetic communication and timely issue resolution.

Technical Support Troubleshooting Communication CRM Empathy Escalation Management

Receptionist

Ace Hotels and Suite

Jun 2021 - Dec 2021 (6 months)

Managed front desk operations and provided administrative support, coordinating appointments and ensuring positive guest experiences through professional service.