Rashidat Opebajo

I am a proactive, customer-focused professional with a B.Sc. in Mass Communication and over three years of hands-on experience in customer support, loan recovery, and public service communication.

At FairMoney Microfinance Bank I handled high volumes of inquiries across phone, email, and chat, maintained case logs in Salesforce and Freshdesk, and consistently delivered high customer satisfaction through empathetic, accurate support.

Previously, as a Collection Specialist at Mwanga Limited I managed 150+ calls daily, recovered over 50% of loan targets, tracked delinquent accounts, and collaborated with teams to resolve disputes efficiently.

I supplement my practical experience with formal training including NYSC, KPMG Cyber Academy data protection training, and multiple Google/Coursera project management certificates, and I am seeking to apply my problem-solving, negotiation, and project coordination skills in a growth-oriented organization.