kikelomo Akinro
@kikelomoakinro
Customer-focused customer service professional with strong communication and collection experience.
NigeriaWhat I'm looking for
I am a customer-focused professional with multi-year experience in customer service, telesales, collections, and administrative roles across logistics, retail and financial recovery. I have worked as a customer service representative, cashier, sales representative, secretary and loan recovery officer, consistently applying strong verbal communication, integrity and the ability to work with minimal supervision.
I seek challenging roles where I can apply my skills to support organizational success and improve customer outcomes. My background includes positions at DHL Express, Ultimcred Limited, and multiple retail environments, demonstrating adaptability across sectors and a track record of reliable performance.
Experience
Work history, roles, and key accomplishments
Loan Recovery Officer
Ultimcred Limited
Jan 2023 - May 2025 (2 years 4 months)
Managed loan recovery operations, contacting delinquent customers and improving collection follow-up processes to reduce outstanding balances.
Customer Care Representative
Ison Xperiences
Feb 2021 - Dec 2022 (1 year 10 months)
Handled telesales and collections, resolving customer inquiries and executing payment collection calls to support revenue targets.
Secretary
New Star Interior and Exterior Concept
Feb 2020 - Nov 2020 (9 months)
Provided administrative and secretarial support, managed correspondence and scheduling to streamline office operations.
DECustomer Service Representative
DHL Express
Jan 2019 - Dec 2019 (11 months)
Supported customer inquiries and logistics coordination at branch level, improving response times and service satisfaction.
Sales Representative
Nao Supermarket
Mar 2016 - Aug 2017 (1 year 5 months)
Conducted in-store sales and customer assistance, increasing product uptake through direct customer engagement.
Cashier
O.U.K Supermarket
Apr 2012 - Oct 2014 (2 years 6 months)
Managed cashier duties, processed transactions accurately and maintained till records to support store operations.
Education
Degrees, certifications, and relevant coursework
Federal College of Animal Health and Production Technology, Moor Plantation, Ibadan
National Diploma, Animal Health and Production Technology
National Diploma in Animal Health and Production Technology from the Federal College of Animal Health and Production Technology, Moor Plantation.
C A C Grammar School, Akure
Secondary School Certificate, Secondary Education
2007 - 2011
Secondary education completed at C A C Grammar School, Akure between 2007 and 2011.
Methodist Primary School Akure
Primary School Leaving, Primary Education
Primary education completed at Methodist Primary School Akure.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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