Open to opportunities

Ihama Joanna

@ihamajoanna

Customer service professional delivering efficient, empathetic support to improve customer satisfaction and drive revenue.

Nigeria

Message

What I'm looking for

I seek a customer-focused role where I can resolve issues, improve processes, mentor peers, and contribute to service excellence in a collaborative environment.

I am a customer service professional with hands-on experience in fast-paced fintech and hospitality environments, focused on delivering timely resolution and maintaining accurate customer records.

Across roles at Advanced Hospitality (Bet Winner Nigeria) and Palmpay/Flexi Cash, I guided customers through account processes, resolved escalations, and educated users on policies and promotions, contributing to positive customer experiences.

I also served as an administrative assistant during NYSC at Asaba Specialist Hospital, supporting budgeting, policy implementation, scheduling, and record maintenance, demonstrating strong organizational and communication skills.

My background includes volunteer canvassing and laboratory assistance, reflecting adaptability, data collection experience, and a commitment to teamwork and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Advanced Hospitality

Mar 2025 - Present (10 months)

Assisted customers via phone resolving inquiries and complaints, guided account creation/deposits/withdrawals and handled escalations to ensure timely customer satisfaction and accurate interaction records.

Customer Service Phone Support Escalation Management Account Management Complaint Handling CRM Communication

Customer Service Representative

PalmPay

May 2024 - Oct 2024 (5 months)

Answered and directed customer calls, handled account inquiries and overdue accounts, negotiated payment plans, and documented complaints to ensure follow-up and resolution.

Customer Support Debt Collection Record keeping CRM

Administrative Assistant

Asaba Specialist Hospital

Jan 2022 - Jan 2023 (1 year)

Assisted administrative manager with budgeting, policy implementation, staff scheduling, meeting coordination and maintenance of staff employment records during national service.

Administrative Support Scheduling Meeting Minutes Record keeping Policy Implementation Coordination Microsoft Office

Volunteer Canvasser

St. Hansen Foundation

Jan 2019 - Jan 2021 (2 years)

Conducted door-to-door canvassing to communicate NGO objectives, gathered neighborhood data, produced reports and schedules, and engaged potential service users to support outreach goals.

Canvassing Community Outreach Data Collection Reporting Stakeholder Engagement Scheduling Communication Public Relations

Laboratory Assistant

Nigerian Bottling Company

Collected and prepared liquid samples for testing, cleaned and sterilized equipment, and collated research information to support laboratory analyses during SIWES placement.

Data Collection Labeling Quality Control Documentation