Grace Obiesili
@graceobiesili
Experienced call center professional specializing in customer service and debt recovery.
NigeriaWhat I'm looking for
I am a performance-driven, resourceful call center specialist with four years' experience in customer service, collections, and team training. I consistently resolve customer inquiries, reduce complaints, and collaborate with colleagues to meet team targets while delivering high-quality support.
My background includes roles at Palmpay and Blueridge Microfinance, where I handled debt recovery, trained new team members, managed escalations within 24 hours, and implemented solutions that improved customer satisfaction. I bring strong communication, data-entry accuracy, CRM familiarity, and organizational skills to any customer-focused role.
Experience
Work history, roles, and key accomplishments
Collection Specialist
Palmpay
Aug 2022 - Dec 2025 (3 years 4 months)
Managed debt recovery operations, trained new team members, and handled customer concerns with resolution or referral within 24 hours, contributing to team target achievement.
Customer Service
Blueridge Microfinance
Mar 2020 - Apr 2022 (2 years 1 month)
Identified customer needs, resolved inquiries and complaints, managed returns/refunds, and collected feedback to improve service and reduce negative reviews.
Education
Degrees, certifications, and relevant coursework
NNNational Youth Service Corps (NYSC)
NYSC Service, National Service
2020 - 2020
Served in the mandatory national youth service program (NYSC) following completion of tertiary education.
Federal Polytechnic Nekede Owerri
Higher National Diploma, Public Administration
2015 - 2018
Completed a Higher National Diploma in Public Administration, focusing on administrative practices and public sector management.
Federal Polytechnic Nekede Owerri
National Diploma, Public Administration
Completed a National Diploma in Public Administration, covering foundational topics in administration and public services.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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