Adebukola Lawal

Recovered outstanding debts by negotiating payment terms and implementing repayment schedules, consistently meeting collection targets and improving portfolio cash flow. Maintained accurate records of interactions, payments, and account statuses to support reporting and compliance.

Assisted customers with order placement, refunds, and account issues while ensuring policy compliance and accurate verification, documenting interactions and escalating complex issues to maintain service continuity. Resolved service issues professionally, supporting banking and fintech customer needs.

Organised and coordinated electoral processes at ward level, conducted vote counting and result announcements, and safeguarded electoral materials to ensure accountability and transparent voting procedures. Worked under time-sensitive conditions to deliver accurate outcomes.

Made outbound calls and drafted reminders to recover overdue debts, negotiated repayment plans, and maintained detailed debt records to improve recovery rates and reduce delinquency risk. Monitored accounts to escalate high-risk cases.

Responded to multi-channel customer inquiries, processed orders and account updates accurately, and resolved complaints to improve satisfaction and maintain positive customer relationships. Ensured attention to detail in order processing and record updates.

Assisted customers with orders, refunds, and exchanges while verifying account information and documenting interactions, maintaining professionalism during confrontational situations. Escalated complex issues to internal teams to ensure resolution.

Completed a Bachelor of Science in Chemistry at Adekunle Ajasin University, graduating in 2017.