Open to opportunities

Iyanuoluwa Olatunji

@iyanuoluwaolatunji

Message

Customer-focused recovery and customer service professional with strong negotiation skills.

Nigeria

Message

What I'm looking for

I seek a customer-focused role leveraging recovery and relationship management skills, with opportunities for team leadership, professional growth, and measurable impact.

I am a resourceful and energetic customer service and recovery professional with experience across banking, fintech, solar services, and academic administration. I have a proven track record resolving high volumes of customer inquiries, negotiating repayment plans, leading small teams, and maintaining strong customer satisfaction through empathetic, timely support.

I bring strengths in debt recovery, client relationship management, administrative coordination, and Microsoft Office proficiency, complemented by bilingual communication in English and French. I am eager to contribute disciplined problem-solving, time management, and team leadership to an organization that values growth and performance.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Balsam Hills

Nov 2025 - Jan 2026 (2 months)

Resolved 50+ customer inquiries daily across phone, chat, and email, handled billing, refunds and escalations, and maintained high customer satisfaction ratings.

Customer Service Phone Support Email Support Billing Escalation Management Troubleshooting CRM Communication

Customer Service Representative

Oriki Solar

Jul 2024 - Sep 2025 (1 year 2 months)

Handled inbound and outbound customer calls for solar products, scheduled installations and maintenance, and escalated complex technical issues while maintaining accurate records.

Customer Service Scheduling Customer Escalation CRM Troubleshooting Records Management Communication

Customer Service Representative

BlueBridge Microfinance Bank

Jan 2024 - May 2024 (4 months)

Managed 100 customer inquiries daily across phone and email, resolved payment and transaction issues, assisted with account verification and onboarding, and processed billing disputes and refunds.

Customer Support Banking Operations Payments Customer Onboarding Email Support Phone Support CRM

Team Lead / Recovery Officer

Frimoni

May 2023 - Jan 2024 (8 months)

Managed and supervised recovery officers to meet targets, negotiated repayment plans, handled debtor enquiries, and maintained accurate records to support recovery operations.

Debt Recovery Team Leadership Negotiation Collections Management Record keeping Administrative Support Reporting

Recovery Officer

Finnew Fintech

Aug 2022 - May 2023 (9 months)

Recovered debts through negotiation and client engagement, managed debtor queries, advised on payment arrangements, and performed administrative duties while maintaining confidentiality.

Debt Recovery Client Engagement Confidentiality Administrative Support CRM Communication

Recovery Officer / Marketer

Crossover Microfinance Bank

Mar 2021 - Dec 2021 (9 months)

Oversaw debt collection processes while marketing loan products, built client relationships to drive loan uptake, and supported recovery success through client engagement.

Collections Marketing Client Relationship Management Loan Product Promotion Debt Recovery Sales Communication Reporting

Administrative Officer

Université de Lomé

Feb 2019 - Aug 2019 (6 months)

Served as personal assistant to the director, managed schedules and meetings, responded to staff and student enquiries, and coordinated daily administrative tasks to ensure smooth operations.

Administrative Support Executive Assistance Scheduling Meeting Coordination Documentation Student Services Communication Confidentiality