Motunrayo Adeyemi
@motunrayoadeyemi
I improve collections outcomes and customer service through clear communication, accurate records, and effective follow-up.
NigeriaWhat I'm looking for
I've supported collections and customer operations at PalmPay Microfinance Bank, Multichoice Group, and the Independent National Electoral Commission. My work combines client communication, account follow-up, documentation, and administrative support.
At PalmPay Microfinance Bank, I contacted clients about overdue loans, resolved payment discrepancies, managed delinquent accounts, and negotiated payment plans. I introduced communication strategies that improved debtor response and recovery while handling complex, long-standing accounts professionally and empathetically.
At Multichoice Group, I responded to customer inquiries across phone, email, and chat, resolved complaints, and prepared reports on recurring feedback and issues.
I'm a Business Administration graduate who brings strong Office 365, data-entry, record-keeping, CRM, communication, and problem-solving skills to business operations and customer service.
Experience
Work history, roles, and key accomplishments
Recovery Officer
PalmPay Microfinance Bank
Jan 2023 - Jan 2025 (2 years)
Contacted clients regarding overdue loan payments and provided updates to management. Investigated and resolved discrepancies and disputes related to loan payments, managing multiple delinquent accounts for debt collection efforts.
Customer Service Representative
Multichoice Group
Jan 2021 - Jan 2022 (1 year)
Responded to customer inquiries via phone, email, and chat, resolving complaints professionally and timely. Provided accurate information on products and services, educated customers on policies, and prepared reports on feedback and recurring issues.
Assistant Secretary
Independent National Electoral Commission
Jan 2019 - Jan 2020 (1 year)
Functioned as the primary contact point for customer service issues, maintaining effective records and administration. Filed correspondence, kept records of publications, and discharged duties according to standard operating procedures.
Education
Degrees, certifications, and relevant coursework
National Youth Service Corps
Discharge Certificate, National Service
Completed the National Youth Service Corps (NYSC) program and received a discharge certificate in 2020.
Oduduwa University
Bachelor of Science, Business Administration
Bachelor of Science in Business Administration from Oduduwa University, completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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