At Ethica Resolve UK, I support collection and customer service operations, help agents with escalations and account reviews, and guide customer communications.
I manage calls about overdue balances and account resolutions, negotiate sustainable payment plans, and update customer records in CRM systems. I also support newer team members when needed.
At Money in Minutes, I managed overdue accounts and resolved customer concerns across phone, email, and chat. I documented customer communications and negotiated payment plans and account resolutions.
At Diamond Rebates, I assisted UK-based customers with tax rebate applications and documentation, providing support by email and telephone. Earlier, I worked in retail customer service and field marketing at M.O.T Lifestyle Limited and Tolaram Beverages Nigeria Ltd.
