Open to opportunities

Jerri Hunter

@jerrihunter

Message

Enthusiastic Call Center Representative with strong communication skills.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values communication and problem-solving, with opportunities for growth.

As a dedicated Call Center Representative, I bring a wealth of experience in customer support and patient care. My journey has equipped me with excellent communication and problem-solving skills, allowing me to deliver exceptional service and resolve customer inquiries efficiently. I thrive in dynamic environments and am committed to maintaining high customer satisfaction through effective communication.

In my current role as a Remote Chat Support Agent at Teleperformance, I respond to customer inquiries promptly and professionally, assisting users in navigating platforms and resolving issues. My previous experience as a Patient Care Associate has further honed my ability to provide compassionate care while upholding patient privacy and confidentiality. I am passionate about continuous improvement and actively participate in training sessions to enhance my product knowledge and service best practices.

Experience

Work history, roles, and key accomplishments

Current

Remote Chat Support Agent

Current

Teleperformance

Oct 2024 - Present (9 months)

Responded to customer inquiries via chat promptly and professionally, providing accurate information regarding products and services. Assisted users in navigating the platform and resolving issues, maintaining high customer satisfaction through effective communication and problem-solving.

Chat Support Customer Service Problem Solving Communication Product Knowledge Teamwork Documentation Customer Satisfaction

Remote Patient Care Associate

Foundever

Jan 2024 - Jul 2024 (6 months)

Delivered compassionate patient care, collaborating with healthcare professionals to implement treatment plans and manage specialty prescription reorders. Improved patient satisfaction through provision of high-quality and personable customer service in both inbound and outbound call center operations.

Patient Care Customer Service Medical Records Call Center Operations Communication Problem Solving Relationship Building

Remote QMA

FCC

Aug 2024 - Present (11 months)

Conducted thorough quality audits of customer service calls to maintain compliance with established standards, monitoring call recordings to verify adherence to internal guidelines. Compiled and organized recordings for audit deliverables for both clients and internal departments, generating detailed reports identifying performance issues and improvement areas for management review.

Quality Assurance Auditing Compliance Reporting Data Analysis Proofreading Customer Service

Remote Technical Support

MarketPlace GigX

Jun 2021 - Dec 2023 (2 years 6 months)

Delivered comprehensive support for point-of-sale (POS) software and hardware issues in retail environments, assisting with the setup and installation of new hardware and POS-related software. Performed troubleshooting on remote devices to resolve core system issues promptly and executed computer-related break-fix repairs as required.

Technical Support Point of Sale Remote Support Time Management