Open to opportunities

Frederick Amaya palma

@frederickamayapalma

I am an experienced call center operator delivering calm, efficient customer and technical support with strong problem-solving skills.

Zimbabwe

Message

What I'm looking for

I seek a long-term, customer-facing role where I can provide timely, calm customer and technical support, learn new systems, and grow into greater responsibility.

I am a friendly, eloquent call center operator with experience providing customer and technical support at Teleperformance (AT&T and Viasat Internet) and Amazon Seller Partner Support.

I consistently deliver excellent customer service, calm frustrated callers, transfer and triage calls, and assist customers promptly to minimize wait times. I multitask—speaking with customers while searching systems—and solve problems efficiently under pressure.

I bring a strong work ethic, a desire to learn new systems, and familiarity with multiple computer programmes and systems, seeking long-term growth and advancement within a company.