Open to opportunities

Frederick Amaya palma

@frederickamayapalma

I am an experienced call center operator delivering calm, efficient customer and technical support with strong problem-solving skills.

Zimbabwe

Message

What I'm looking for

I seek a long-term, customer-facing role where I can provide timely, calm customer and technical support, learn new systems, and grow into greater responsibility.

I am a friendly, eloquent call center operator with experience providing customer and technical support at Teleperformance (AT&T and Viasat Internet) and Amazon Seller Partner Support.

I consistently deliver excellent customer service, calm frustrated callers, transfer and triage calls, and assist customers promptly to minimize wait times. I multitask—speaking with customers while searching systems—and solve problems efficiently under pressure.

I bring a strong work ethic, a desire to learn new systems, and familiarity with multiple computer programmes and systems, seeking long-term growth and advancement within a company.

Experience

Work history, roles, and key accomplishments

Seller Partner Support

Amazon

Jun 2020 - Jul 2025 (5 years 1 month)

Provided phone-based support to Amazon sellers, handled account and technical inquiries, transferred calls to appropriate teams, and assisted customers to resolve complaints efficiently.

Account Management Technical Support CRM Escalation Management Multitasking Problem Solving

Call Center Operator

Teleperformance

Aug 2018 - Mar 2020 (1 year 7 months)

Answered inbound calls for AT&T and Viasat Internet, resolved customer inquiries and escalated technical issues while maintaining calm with difficult callers.

Technical Support Escalation Management Multitasking CRM Phone Support Problem Solving