Mikal Harris

I am an enthusiastic client services professional with a strong background in quality assurance and customer interaction. My experience spans various roles where I have consistently upheld the highest ethical standards while ensuring customer satisfaction. At Texas Orthopedic Hospital, I implemented quality control policies that significantly increased patient satisfaction and resolved inquiries efficiently, demonstrating my commitment to excellence.

During my tenure at Charter Communications Spectrum, I honed my skills in managing customer complaints and mentoring new employees. I developed and executed methods to gather post-production feedback, which helped streamline processes and improve team performance. My ability to communicate effectively and monitor quality assurance procedures has been pivotal in maintaining high service standards.

Currently, I am working as an Outreach Agent at Datavant, where I verify and validate patient health information. I am pursuing a degree at Texas State Technical College, further enhancing my skills in data entry and CRM software. I am dedicated to continuous improvement and look forward to leveraging my expertise in a dynamic work environment.