Stephanie Amavisca
@stephanieamavisca
Customer service professional with strong communication and problem-solving skills.
ZimbabweWhat I'm looking for
I'm a dedicated customer service professional with extensive experience in the healthcare industry. My journey has equipped me with exceptional communication skills and a strong ability to resolve complex customer inquiries efficiently. I thrive in fast-paced environments, where my quick learning and adaptability shine. Throughout my career, I have consistently met performance goals while providing excellent service to both internal and external customers.
At Blue Cross Blue Shield, I honed my skills in managing high volumes of health insurance inquiries, ensuring timely and accurate responses. My role at Humana Pharmacy allowed me to assist patients with specialty medications and navigate insurance verification processes, further enhancing my problem-solving abilities. I take pride in my ability to maintain a high level of professionalism and empathy in every interaction, ensuring that patients feel supported and informed.
With a strong foundation in data entry and proficiency in various software applications, I am well-prepared to contribute to a competitive organization. I am eager to bring my experience and knowledge to a team that values collaboration and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Blue Cross Blue Shield
Aug 2024 - Present (10 months)
Identified, researched, processed, and resolved customer inquiries and correspondence via telephone and written communication. Answered a diverse and high volume of health insurance related customer calls and correspondence daily. Documented and recorded facts related to inquiries and correspondence by updating BCBSAZ files and systems.
Contact Representative
Humana Pharmacy
Aug 2020 - May 2024 (3 years 9 months)
Filled specialty medications for patients and performed data entry and insurance verification. Assisted patients with finance assistance and coordinated exchange of provider questions and deliveries. Researched and examined problem claims to determine the cause of the claims problem status.
Customer Experience Representative
Banner Health
Sep 2019 - Jul 2020 (10 months)
Performed registration/check-in processes, including data entry and providing patients with information and forms. Verified insurance eligibility benefits and assisted in obtaining pre-certification, referrals, and authorizations. Calculated and collected patient liability and balanced cash drawer daily.
Customer Quality Specialist
Apria Healthcare
Mar 2014 - Jul 2019 (5 years 4 months)
Processed hospital discharges, new setups, and reorder supplies for respiratory and DME patients. Qualified patients per insurance reimbursement for oxygen, PAP therapy, and durable medical equipment. Answered and made telephone inquiries regarding insurance benefits, eligibility, and authorization.
Claims Processor
Preferred Homecare
Jul 2012 - Feb 2014 (1 year 7 months)
Researched, identified, and quickly resolved problems related to health insurance claim forms. Assisted patients with program information and demonstrated knowledge of the four types of Medicare plans. Answered many calls in a high call volume environment while multitasking with different programs.
Education
Degrees, certifications, and relevant coursework
Stephanie hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Interested in hiring Stephanie?
You can contact Stephanie and 90k+ other talented remote workers on Himalayas.
Message StephanieFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
