Kamya Thomas

I’m a dedicated, compassionate customer service professional with proven experience supporting individuals and families through high-pressure situations with empathy and efficiency. I’m committed to confidentiality, compliance, and delivering exceptional member support in healthcare services and care center operations.

In my current role, I manage 50+ daily inquiries via phone and email, resolving concerns with empathy and professionalism. I maintain 99% data accuracy by accurately entering and updating member records in CRM systems, and I coordinate dispatch and emergency call responses following strict procedures.

I bring calm, solution-focused communication to high-pressure and emergency scenarios, while also handling non-emergency support, scheduling assistance, and documentation as an Administrative Assistant on a remote contract. I’m quick to learn new CRM and technology systems, thrive independently in remote settings, and consistently prioritize attention to detail.