Patricia Lovette
@patricialovette
Diligent Customer Service Specialist and Medical Care Coordinator.
ZimbabweWhat I'm looking for
I am a dedicated Customer Service Specialist and Medical Care Coordinator with over six years of experience in coordinating patient care remotely. My expertise lies in providing exceptional customer service, managing patient schedules, and ensuring seamless transitions in care. I have a proven track record of resolving customer complaints with integrity and professionalism, which has significantly contributed to customer satisfaction and retention.
Throughout my career, I have successfully managed care for over 100 patients, facilitating communication between healthcare providers and patients. I am adept at educating patients on care plans and maintaining accurate medical records. My strong problem-solving abilities and organizational skills have enabled me to enhance patient outcomes in fast-paced healthcare environments. I am committed to continuous learning and have participated in various trainings to further develop my skills in CRM software and project management.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Viking River Cruises
Mar 2021 - Present (4 years 9 months)
Maintained a customer resolution rate of 95% and upheld quality control policies to increase customer satisfaction. Participated in ongoing product trainings and certifications to advance knowledge in problem solving, CRM software, and customer service.
Medical & Patient Care Coordinator
Pediatrics Associates
Jan 2016 - Feb 2021 (5 years 1 month)
Managed care for over 100 patients, assessing appointment attendance, follow-up visits, and diagnostic activity. Coordinated with other health facilities to facilitate outreach and continuity of care, and processed patient referrals to specialists.
Customer Service Team Lead
American Express
Jun 2010 - Dec 2015 (5 years 6 months)
Cross-trained new team members, resulting in a 17% increase in customer satisfaction ratings. Engaged with customers through various channels to establish relationships and ensure satisfaction with services received.
Patient Services Coordinator
ChildNet
Sep 2007 - Apr 2010 (2 years 7 months)
Served as the first point of contact for patients, assisting with navigation throughout the healthcare system and appointment management. Educated patients on treatment plans, medications, and home care instructions to promote compliance.
Education
Degrees, certifications, and relevant coursework
Unspecified
Certificate, Patient Care
Earned a Patient Care Technician Certificate, developing skills in direct patient care and support within healthcare settings.
Positive Behavior Support
Certification, Behavioral Support
Obtained certification as a Registered Behavior Technician, focusing on the application of behavioral principles to support individuals.
NUNova Southeastern University
Associate, Child Psychology
Completed an Associate degree in child psychology, gaining foundational knowledge in psychological principles relevant to child development and behavior.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
Interested in hiring Patricia?
You can contact Patricia and 90k+ other talented remote workers on Himalayas.
Message PatriciaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
