Nelly Alem

I am a results-driven customer service expert with over four years of experience delivering top-notch support to diverse customer bases. My proven track record includes resolving complex issues, improving customer satisfaction, and increasing loyalty. I am committed to building productive relationships and have strategic relationship and partnership-building skills that allow me to listen attentively, solve problems creatively, and achieve win-win outcomes.

In my recent role as a Remote Customer Service Representative at Liberty Mutual, I helped customers in their time of need by building rapport and responding to inbound calls in a fast-paced environment. I excelled in identifying and providing services and solutions, processing payments, and maintaining data integrity. My ability to empathize with customers and prioritize their needs has been key to my success in achieving performance goals and metrics.

Throughout my career, I have worked with various organizations, including Elevance Health and Accenture, where I focused on proactively resolving customer inquiries and providing exceptional service. I am passionate about utilizing my skills in critical thinking and effective communication to deliver thoughtful, empathetic solutions that enhance customer experiences.