Open to opportunities

Candice Lattany

@candicelattany

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Enthusiastic customer service professional with over 10 years of experience.

Zimbabwe

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What I'm looking for

I am looking for a remote customer service role that values communication and offers opportunities for professional growth.

I am an enthusiastic and detail-oriented Customer Service Professional with over 10 years of experience delivering exceptional support in fast-paced, remote environments. My expertise lies in resolving customer inquiries, managing multiple communication channels, and utilizing CRM software effectively. I pride myself on my ability to build rapport with customers, solve problems efficiently, and ensure high levels of customer satisfaction.

Throughout my career, I have worked with various organizations, including Conduent and Arise, where I utilized customer service ticketing systems to document service calls and follow-ups. I have consistently monitored and analyzed key performance metrics, implementing improvements to meet or exceed service expectations. My technical support skills have enabled me to resolve issues at a 90% success rate, and I have a proven track record of maintaining high customer satisfaction ratings.

I am now seeking to leverage my communication skills and technical proficiency in a remote customer service role that allows me to continue providing exceptional support while growing professionally.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Conduent

Mar 2020 - Present (5 years 4 months)

Utilized a customer service ticketing system to document service calls and follow-ups. Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate.

Customer Service Ticketing Systems Technical Support Performance Metrics Problem Solving

Customer Service Representative

Arise

Apr 2018 - Mar 2020 (1 year 11 months)

Provided outstanding customer service and support via phone, email, and chat. Managed a daily queue of 60+ tickets, prioritizing urgent requests.

Customer Service Email Support Chat Support Phone Support Ticketing Systems Customer Education

Travel Representative

SDI International Inc., The University of North Carolina at

Aug 2014 - Apr 2018 (3 years 8 months)

Responded to customer inquiries via email, chat, and phone, maintaining a 95% satisfaction rating. Resolved customer issues related to travel arrangements using technical expertise.

Customer Service Email Support Chat Support Phone Support

Medical Claims Eligibility Specialist II

Express Employment Services, INOVA Hospital Inc.

Nov 2012 - Aug 2014 (1 year 9 months)

Prepared claims for submission, including charge entry and electronic and paper claims submission. Reviewed patient records for correct coding, appropriate documentation, and compliance.

Medical Claims Data Entry Coding Compliance

Merchandise Section Manager

KMART

Dec 2012 - Aug 2014 (1 year 8 months)

Supervised daily operations of the clothing department, including merchandising, inventory management, and loss prevention. Led, trained, and motivated a team of 10 associates to deliver excellent customer service and achieve sales targets.

Merchandising Inventory Management Loss Prevention Team Leadership Customer Service Sales Targets

Education

Degrees, certifications, and relevant coursework

American Public University

Bachelor of Arts, Psychology

Currently pursuing a Bachelor of Arts in Psychology, focusing on understanding human behavior and mental processes. This program is enhancing my analytical and problem-solving skills.