Charice Gainwell
@charicegainwell
I am a remote healthcare customer support specialist focused on improving patient outcomes.
ZimbabweWhat I'm looking for
I am a remote healthcare and customer support professional with experience at Sitel, Ttec, and Cresta delivering high-quality patient and customer service across digital channels. I leverage data analysis, CRM tools and feedback systems to resolve complex issues and improve satisfaction.
At Ttec I helped drive a measurable 12% increase in customer satisfaction by streamlining processes, identifying trends, and reducing recurring problems. I prioritize first-contact resolution, patient education and conflict resolution, and I thrive in collaborative remote teams committed to continuous improvement and service quality.
Experience
Work history, roles, and key accomplishments
Remote Customer Support
Cresta
Feb 2025 - Present (7 months)
Resolve customer inquiries efficiently to enhance satisfaction and retention while maintaining high service standards. Implement feedback systems and CRM workflows to reduce response times and inform strategic decisions.
Remote Customer Support
TTEC
Jan 2024 - Feb 2025 (1 year 1 month)
Resolved customer inquiries across multiple digital channels, streamlining support processes to improve response time and first-contact resolution. Contributed to a 12% increase in customer satisfaction scores through trend analysis and issue reduction.
Remote Healthcare Agent
Sitel
Jun 2022 - Jan 2024 (1 year 7 months)
Assisted patients remotely, improving satisfaction and retention through efficient resolution of healthcare inquiries and streamlined processes. Resolved complex issues that led to improved patient outcomes and service ratings.
Education
Degrees, certifications, and relevant coursework
Yazoo County High School
High School Diploma
Graduated from Yazoo County High School in May 2021.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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