Open to opportunities

Jerico Comedero

@jericocomedero

Message

Reliable and detail-oriented Customer Service Professional with 5+ years.

Philippines

Message

What I'm looking for

I’m looking for a remote role where I can provide reliable customer support and admin assistance using tools like Zendesk, Gorgias, and Shopify. I value clear communication, growth opportunities, and being part of a team that delivers excellent service.

Hi! I’m Jerico Comedero, a customer service and support specialist with over 5 years of experience in BPO and remote support roles. I’ve worked with U.S.-based clients in retail and healthcare, helping customers with orders, billing, product questions, and benefits verification. I’m experienced in using tools like Zendesk, Gorgias, Shopify, Salesforce, and Google Workspace, and I’m comfortable handling both front-end inquiries and back-end administrative tasks.

I also have a background in real-time analysis and data entry, which has sharpened my skills in accuracy, productivity, and multitasking. Currently, I’m undergoing training in bookkeeping, expanding my skills to include financial admin and support.

I’m passionate about helping customers feel supported and solving problems efficiently, whether it’s through a ticket, a phone call, or a well-written chat message.

Experience

Work history, roles, and key accomplishments

Real-Time Analyst

ClearSource BPO

Oct 2022 - Jun 2024 (1 year 8 months)

Boosted agent productivity to 95% and attendance to 98%, leading to client approval for additional headcount. Monitored adherence and call volumes to maintain service level goals. Partnered with operations to resolve real-time challenges and implement efficient staffing solutions.

Workforce Management Data Analysis Real time Monitoring Process Improvement Stakeholder Collaboration Reporting Communication Problem Solving Call Center Operations Microsoft Excel

Customer Service Representative

ClearSource BPO

Oct 2021 - Oct 2022 (1 year)

Responded to customer inquiries, processed orders, and provided product information via phone and chat. Achieved strong customer satisfaction and was promoted to Real-Time Analyst.

Customer Service Customer Support Chat Support Call Handling Problem Solving Product Knowledge Communication Customer Satisfaction Conflict Resolution CRM Software

Customer Service Representative

Global Solutions (Continuum)

Aug 2019 - Dec 2020 (1 year 4 months)

Supported members with healthcare benefit questions, authorizations, and billing inquiries. Part of the Coach team for onboarding and mentoring new hires, contributing to improved CSAT scores.

Customer Service Healthcare Billing Inquiries Mentoring Onboarding Communication Problem Solving Customer Satisfaction Data Entry Call Center Operations

Sales Representative

Alorica Philippines

Oct 2016 - Mar 2019 (2 years 5 months)

Ranked in the Top 15 Sales Agents of 2017 for outstanding sales performance. Exceeded sales targets through effective upselling and personalized recommendations.