daphne gelbolingo

I am a customer-focused professional with experience in international voice retail support and clinical administrative coordination, dedicated to improving productivity and supporting business growth in remote roles.

At an international retail account I handled inbound and outbound calls, assisted with orders, product questions, feedback and complaints, and was promoted to Senior Specialist for consistently providing clear, friendly, and professional service.

As an Associate Clinical Admin Care Coordinator I managed prior-authorizations, performed outbound provider calls, and reviewed and scrubbed clinical/medical records, combining strong communication, multitasking, and technical skills to support operational needs.