Tychicus Felipe

I am a dedicated customer service representative and technical support specialist with multi-year experience supporting ecommerce, healthcare, and travel accounts. I have handled returns, exchanges, calls, emails and chats across platforms like Gladly, Zendesk, Shopify, Loop and Gorgias.

I have worked in graveyard-shift roles as a content moderator and customer service advocate, managing content review and handling claims, eligibility, benefits and appeals for a US healthcare account. I also supported sales for a travel account and performed workforce management and real-time analyst tasks.

My technical familiarity includes Microsoft Excel, Microsoft Outlook, Citrix Systems, and common customer support tools; I apply those skills to improve response quality and operational efficiency. I am comfortable working in fast-paced contact center environments and prioritizing customer satisfaction.

I bring a practical, process-oriented approach and a strong record of handling high-volume inquiries across channels, and I seek roles where I can leverage my moderation, support platform expertise, and data-aware service skills to deliver measurable improvements.