Open to opportunities

Miracle Marquez

@miraclemarquez

Customer service professional delivering empathetic support, issue resolution, and strong communication to boost satisfaction.

Philippines

Message

What I'm looking for

I seek a customer-focused role where I can apply empathetic communication, technical troubleshooting, and order-processing skills to improve satisfaction and retention.

I am a highly motivated customer service representative with a long-standing background in customer-facing roles, sales, and technical issue escalation.

I have handled customer inquiries, processed orders, and contributed to payment and communication workflows while maintaining professionalism under pressure.

Across roles at Alorica, a Customer Support Center, and Amazon, I resolved complaints with empathy, escalated website and technical issues to Tier 2, and improved customer loyalty and repeat business.

I am proficient at multitasking, time management, and effective listening, and I aim to bring dependable support and measurable customer-satisfaction improvements to my next role.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Amazon PHL

Nov 2025 - Jan 2026 (2 months)

Handled order-related refunds and replacements and documented customer feedback on service, delivery, and website to support continuous improvement initiatives.

Feedback Problem Solving Written Communication Google Suite Canva

Customer Service Representative

Amazon

Oct 2025 - Jan 2026 (3 months)

Answered product, pricing, and order-status questions via phone, built rapport with customers, and provided personalized service to encourage repeat business.

Phone Support Customer Relations Order Management Product Knowledge Communication Problem Solving Time Management

Customer Support Specialist

IT Managers

Oct 2024 - Jul 2025 (9 months)

Resolved customer complaints with empathy, responded to product and service inquiries, and improved customer loyalty through timely, accurate support.

Customer Support Empathy Product Knowledge Time Management Multitasking Communication Customer Retention

Customer Support Representative

IT Managers

Oct 2024 - Jul 2025 (9 months)

Addressed product inquiries on expiration, features, and pricing and managed order concerns including status, missing items, feedback, and delivery to improve customer satisfaction.

Customer Support Order Management Product Knowledge Feedback Interpersonal Skills Problem Solving Microsoft Office

Customer Service Representative

Alorica Inc.

Aug 2022 - Oct 2024 (2 years 2 months)

Handled healthcare-related customer inquiries about prescription eligibility and escalated requests to include prescriptions in insurance, delivering empathetic support and issue resolution.

Customer Service Escalation Management Written Communication Verbal Communication Empathy Problem Solving Microsoft Office

Customer Service Representative

Alorica

Aug 2022 - Oct 2024 (2 years 2 months)

Managed high-stress customer interactions, resolved inquiries and payment issues, and escalated technical website problems to Tier 2 to maintain service continuity and satisfaction.

Customer Service Escalations Payment Processing Technical Troubleshooting Conflict Resolution Communication Multitasking Time Management

Customer Service Representative

Alorica Inc.

Aug 2022 - Oct 2024 (2 years 2 months)

Assisted users with website registration, technical issues, and appointment booking; managed site updates and escalated refunds, exam issues, and retake requests to ensure continuity of service.

Customer Support Escalation Management Appointment Management Technical Support Written Communication Problem Solving Google Workspace