Miracle Marquez
@miraclemarquez
Customer service professional delivering empathetic support, issue resolution, and strong communication to boost satisfaction.
PhilippinesWhat I'm looking for
I am a highly motivated customer service representative with a long-standing background in customer-facing roles, sales, and technical issue escalation.
I have handled customer inquiries, processed orders, and contributed to payment and communication workflows while maintaining professionalism under pressure.
Across roles at Alorica, a Customer Support Center, and Amazon, I resolved complaints with empathy, escalated website and technical issues to Tier 2, and improved customer loyalty and repeat business.
I am proficient at multitasking, time management, and effective listening, and I aim to bring dependable support and measurable customer-satisfaction improvements to my next role.
Experience
Work history, roles, and key accomplishments
AMAnswered product, pricing, and order-status questions via phone, built rapport with customers, and provided personalized service to encourage repeat business.
Customer Support Specialist
IT Managers
Oct 2024 - Jul 2025 (9 months)
Resolved customer complaints with empathy, responded to product and service inquiries, and improved customer loyalty through timely, accurate support.
ALManaged high-stress customer interactions, resolved inquiries and payment issues, and escalated technical website problems to Tier 2 to maintain service continuity and satisfaction.
Education
Degrees, certifications, and relevant coursework
Timoteo Paez Elementary School
Elementary Graduate, Elementary Education
Completed elementary education at Timoteo Paez Elementary School.
Pasay City East High School
High School Graduate, Secondary Education
Completed secondary education at Pasay City East High School.
Marquez Senior High School
Senior High School Graduate, Senior High School
Completed senior high school at Marquez Senior High School.
PUPhilippine Christian University
College Undergraduate, College Undergraduate
Undertook college-level coursework at Philippine Christian University as a college undergraduate.
City University of Pasay
College Undergraduate, College Undergraduate
Attended City University of Pasay as a college undergraduate.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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