Diether Ang

I am a customer service professional with nearly six years of experience in the BPO industry, specializing in healthcare and e-commerce accounts. I have handled email, chat, phone, appointment setting, billing, and claims while supporting customers across multiple channels.

My background includes escalation management, team support, and subject-matter expertise for platforms such as Shopify, Amazon, and common CRM tools. I consistently focus on delivering excellent customer experiences and resolving complex issues efficiently.

In recent roles I assisted customers with Amazon order tracking, returns, refunds, account issues, and product inquiries, and managed healthcare billing, insurance claims, and appointment scheduling. I have also trained and guided team members on reservation and policy processes as a subject matter expert.

I am recognized for adaptability, problem-solving, strong emotional intelligence, and leadership in fast-paced contact center environments, with measurable outcomes such as high quality assurance scores and strong CSAT results.