GAGlent Ann Alvar
@glentalvar
Customer Service & Sales Specialist | Lead Generation Expert
PhilippinesWhat I'm looking for
Passionate about delivering exceptional customer experiences, I bring 5+ years of expertise in customer service, lead generation, and sales. My background in the BPO industry has equipped me with the skills to handle inbound and outbound interactions, resolve concerns efficiently, and provide tailored solutions that drive business success.
Skilled in CRM tools, sales strategies, and problem-solving, with expertise in customer inquiries and technical support. Experienced in engaging customers, building loyalty, and driving revenue growth through upselling and cross-selling.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Amazon
Jul 2023 - Jul 2023 (0 months)
Handled customer inquiries via chat, including orders, returns, refunds, and account issues. Provided personalized troubleshooting and assistance, maintaining high service quality scores and improving response times.
Customer Service & Sales Agent
Alorica
Mar 2021 - Mar 2022 (1 year)
Provided chat and phone support for hotel, restaurant, and event reservations. Assisted customers with billing disputes and reservation modifications while maintaining high service standards and upselling additional services.
Customer Service Representative
Concentrix
Aug 2021 - Oct 2021 (2 months)
Assisted customers with order inquiries, returns, refunds, and account concerns via phone and chat. Provided technical support for Amazon devices and services, ensuring quick resolutions while maintaining high customer satisfaction scores.
Lead Generation Executive
Six Eleven Global Services
Feb 2020 - Jul 2020 (5 months)
Conducted outbound calls to qualify leads for Medicare health benefits. Assessed customer eligibility and provided detailed education on plans. Managed customer data using CRM software, ensuring accurate record-keeping and collaborated with the sales team to improve conversion rates.
Education
Degrees, certifications, and relevant coursework
Davao Oriental State College University
Bachelor of Elementary Education, Education
2018 - 2020
Bachelor of Elementary Education – Generalist.
Baganga National High School
High School Diploma
2016 - 2018
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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