Jeremy Frietsch
@jeremyfrietsch
Skilled customer service professional and sales specialist.
What I'm looking for
I am a dedicated customer service professional and sales specialist with over 10 years of experience across various sectors, including customer service, property management, and sales. My expertise lies in applying effective strategies that not only increase revenue but also drive brand growth and ensure ultimate customer success.
Currently, I am excelling as a Customer Service Representative at Kirby Risk Electrical Supply, where I consistently exceed customer expectations and serve as the go-to person for customer needs. My previous roles, including Senior Property Manager and Inside Sales Manager, have equipped me with the skills to manage relationships, optimize customer experiences, and lead teams effectively. I am passionate about fostering strong connections with clients and colleagues alike, ensuring that every interaction is positive and productive.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Kirby Risk Electrical Supply
Apr 2024 - Present (1 year 2 months)
Skilled in providing exceptional customer service, exceeding expectations, and addressing customer needs. Responsible for retail sales and championing marketing initiatives.
Senior Property Manager
Room Unity
Jun 2023 - Jul 2023 (1 month)
Oversaw property management tasks including maintenance, inspections, and tenant relations. Managed on-site staff and vendor relationships while ensuring compliance with laws.
Inside Sales Manager
ExpRealty
Jun 2022 - Feb 2023 (8 months)
Managed appointments and sales processes, optimizing customer experience and converting leads into sales through effective communication and follow-up.
Supply Chain Trainer
OSF Healthcare
Jun 2018 - Dec 2020 (2 years 6 months)
Trained staff in supply chain operations, managed order requests, and conducted safety presentations while operating warehouse equipment.
Customer Service Representative
Conservation Services Group
May 2010 - May 2018 (8 years)
Handled a high volume of inbound calls for utility firms, scheduled appointments, and trained new employees on call handling procedures.
Education
Degrees, certifications, and relevant coursework
Western Illinois University
Bachelor of Arts, Journalism
Lakeland College
Minor, Business Management
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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