Adiba Maghefour
@adibamaghefour
Customer Service and Sales Specialist with 9 years of experience.
United StatesWhat I'm looking for
With over nine years of experience in customer service and sales, I have honed my skills in delivering exceptional client support and managing customer relationships across various industries. My journey has equipped me with a strong ability to resolve complex inquiries while maintaining a high level of professionalism and attention to detail. I thrive in fast-paced environments and take pride in my ability to adapt and problem-solve effectively.
Throughout my career, I have successfully managed B2B client accounts, developed tailored sales strategies, and improved internal documentation standards. My role as a Customer Service Representative at Northwestern Mutual allowed me to build rapport with clients and enhance their overall experience. I am passionate about creating standout customer experiences and ensuring client satisfaction, which I believe is the cornerstone of any successful business.
I am now looking to leverage my extensive experience in a new role that allows me to continue growing in the customer service and sales field. I am eager to contribute my skills and insights to a dynamic team that values client relationships and innovative sales strategies.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Northwestern Mutual
Mar 2024 - Jan 2025 (10 months)
Delivered consistent, high-quality service with attention to detail. Built rapport with clients while resolving complex inquiries and utilized strong communication to improve customer outcomes.
Account Manager
Warehouse-Lighting.com
Apr 2023 - Sep 2023 (5 months)
Managed and grew B2B client accounts through personalized support. Led efforts to improve internal documentation standards and developed tailored sales strategies to increase client retention.
Vacation Advisor
Marriott Vacations Worldwide
Aug 2021 - Feb 2023 (1 year 6 months)
Resolved guest concerns swiftly to improve customer satisfaction. Sold vacation ownership packages using consultative sales methods and maintained professionalism while navigating high-volume call flow.
Sales Consultant
Health & Wellness
Sep 2020 - Dec 2020 (3 months)
Collected customer insights to inform service improvements. Supported clients with product education and personalized guidance.
Machine Operator
Midland Plastics, Inc.
Sep 2018 - Oct 2019 (1 year 1 month)
Operated CNC machines with precision. Interpreted blueprints and performed quality checks.
Sales Associate
CITGO
May 2017 - Aug 2018 (1 year 3 months)
Handled product stocking, sanitation, and customer service tasks. Stayed aligned with fueling schedules and store protocols.
Sales Associate
GNC
Sep 2015 - Apr 2017 (1 year 7 months)
Advised customers on health products and wellness plans. Assisted with promotions, merchandising, and store upkeep.
Assistant Insurance Agent
Bridge Insurance
Apr 2014 - Apr 2015 (1 year)
Supported clients with policy setup and insurance education. Liaised with underwriters and processed documentation.
Education
Degrees, certifications, and relevant coursework
Milwaukee Area Technical College
Associate of Arts (AA), General Studies
Completed an Associate of Arts degree. The curriculum focused on foundational studies, preparing for further academic or professional pursuits.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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