Taylor McNeal

Delivered tailored customer service to buyers, sellers, and renters through phone, email, and virtual platforms, earning repeat clients and referrals. Managed the full sales and rental lifecycle
—client intake, virtual tours, digital documentation, negotiation, and closing. Maintained detailed client records in CRM tools like Salesforce and Follow-up Boss to ensure timely updates and follow-throug

Provided hands-on customer support to residents and prospects, handling inquiries, complaints, and requests through digital and in-person channels. Led lease renewals, transfers, and move-ins using MRI, Salesforce, and Workday, improving process efficiency and resident satisfaction. Managed sensitive issues (e.g., late payments, notices, legal processes) with discretion and professionalism.

Provided high-level support to employees with a strong customer service approach to address workplace issues and maintain morale. Led payroll, HRIS, and benefits operations using PeopleSoft while supporting a remote-friendly work structure.

Delivered internal service excellence by supporting onboarding, records management, and benefits enrollment. Acted as a liaison between employees and leadership to ensure satisfaction and alignment with policies.

Sold fine jewelry, luxury watches, and custom bridal pieces to high-net-worth clients, building and maintaining a loyal customer base through exceptional service and personalized follow-ups. Surpassed monthly sales goals by applying deep product knowledge and effective upselling techniques. Handled confidential, high-value transactions with integrity and professionalism.

Focused on advanced human resources principles and practices. Developed expertise in strategic HR management, organizational development, and employee relations.

Studied core business principles, including management, marketing, and finance. Gained a foundational understanding of business operations and administration.