Jennyvib Acupan

Served as the primary liaison between clients, clinicians, and team members, facilitating clear communication and coordinating data entry tasks for accuracy and timely completion. Resolved technical, facility, and HR issues by raising tickets, and contributed to workflow efficiency by training new team members on data entry protocols and software.

Accurately entered and maintained detailed medication lists and comprehensive medical histories, including assigning appropriate ICD-10 codes for diagnoses and treatments. Conducted medical record compliance audits and documented patient assessments during home visits, ensuring adherence to HIPAA regulations and precise uploading of medical documents into EHR systems.

Handled inbound and outbound calls for hotel, car rental, and flight inquiries, providing comprehensive information and responding to customer questions. Assisted with booking, changing, or canceling reservations, consistently delivering excellent customer service to ensure high customer satisfaction.

Efficiently managed a high volume of inbound calls, providing exceptional customer support for inquiries, billing issues, and technical problems. Identified customer needs to promote relevant products and services, while accurately documenting interactions in the CRM system to ensure proper tracking and follow-up.

Collected and recorded comprehensive patient medical histories and vital signs, assisting patients and practitioners during orthopedic, surgical, and dermatological procedures. Performed blood draws, accurately labeled samples, and managed patient appointments and medical supply inventory to ensure smooth clinic operations.

Conducted interviews to confirm and update patient information while maintaining strict confidentiality, and accurately recorded detailed medical histories and vital signs. Performed blood draws for blood typing tests and supported various administrative tasks, including scheduling and filing, to ensure seamless clinic operations.

Successfully completed the internship program in Bulacan Medical Center from June 2018 to November 2018. Successfully completed the internship program in East Avenue Medical Center from December 2018 to May 2019.