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Jodi Marie Pagala

@jodimariepagala

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Detail-oriented administrative professional skilled in documentation, content review, and customer service.

Philippines

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What I'm looking for

I seek a people-focused role in a fast-paced, service-driven organization where I can apply documentation, customer service, and compliance skills while growing professionally.

I am a detail-oriented and adaptable administrative professional with experience in healthcare documentation, content moderation, and customer service. I consistently handle sensitive information with accuracy and professionalism, streamline records management, and maintain high standards of confidentiality and compliance.

I bring strong communication, sound judgment, and a people-centered approach to problem solving, with a proven track record of meeting targets and collaborating effectively with teams to improve processes and customer outcomes.

Experience

Work history, roles, and key accomplishments

Process Associate

Knack RCM

Mar 2025 - Dec 2025 (9 months)

Handled healthcare administrative and documentation processes with accuracy and confidentiality, performing document chasing and verification to ensure timely submission of patient and billing records.

Medical Records Management Data Entry Documentation Verification Confidentiality

Content Moderator

Teleperformance

May 2024 - Jan 2025 (8 months)

Reviewed and analyzed user-generated content to enforce community and safety guidelines, maintaining high accuracy and escalating sensitive content per protocols.

Content Review Enforcement Risk Assessment Escalations Attention To Detail Confidentiality

Customer Service Rep

iQor Philippines

Jul 2023 - Apr 2024 (9 months)

Provided inbound/outbound customer support via calls, email, and chat, resolving inquiries, meeting sales targets through upselling, and building customer relationships that improved retention.

Customer Support Outbound Calling Upselling CRM Conflict Resolution Time Management

Customer Service Representative

iQor Philippines

Jul 2023 - Apr 2024 (9 months)

Provided inbound/outbound customer support via calls, email, and chat, resolving inquiries and meeting sales targets through effective product promotion and upselling.

Customer Support Upselling CRM Relationship Building Multitasking

Student Volunteer

Alay Bayan-Luson, Inc.

Jan 2015 - Dec 2019 (4 years 11 months)

Engaged with diverse community members to respond to inquiries and resolve issues, collaborating with volunteers to deliver friendly, effective service.

Community Outreach Interpersonal Communication Teamwork Problem Solving Empathy event support