Aloha Pleños

Scheduled and managed patient appointments, processed referrals and prior authorizations, handled HIPAA-compliant communications and document faxing for medical facilities.

Coordinated with towing companies and service providers, updated customers on vehicle status, and managed logistics for U.S. auto insurance roadside events.

Managed medical director's email and schedule, organized meetings and committee materials, handled doctor affiliations, pharmaceutical approvals, and general administrative tasks.

Taught English to Chinese students focusing on pronunciation, expression, and engaging activities to improve language proficiency and classroom participation.

Coordinated with HMO companies to secure approvals for consultations and diagnostics, managed authorizations and patient inquiries regarding in-network providers.

Managed front-desk and phone inquiries about clinic schedules, hospital services, and coordinated paging for code and resident doctors to support clinical operations.

Reviewed home health patient charts, validated orders and visit frequencies in calendar, and ensured Medicare guideline compliance while coordinating clarifications with agencies.

Supported Kiwi customers with Vodafone internet setup, billing inquiries, and created tickets for connectivity issues to restore service promptly.

Answered inbound calls and assisted customers with product information and purchases for apparel and accessories, resolving inquiries to improve order completion.

Managed collection, filing, and release of patient charts and certified records; completed HMO documentation for inpatient insurance claims to ensure coverage.

Assisted U.S. customers with Linksys router setup, firmware upgrades, and device network connectivity to restore internet service and reduce repeat tickets.

Researched contact information for gym company managers and supported various business tasks to generate sales leads and support outreach campaigns.

Completed a Bachelor of Science in Psychology at Brokenshire College.