DARREN DORADO
@darrendorado
Dedicated medical virtual assistant with strong technical skills.
What I'm looking for
I am a dedicated and friendly professional with a strong ambition to succeed in any environment. My journey in the workforce has equipped me with valuable skills in technical support and customer service, particularly in the medical field. I thrive on challenges and am always eager to learn and grow.
Throughout my career, I have held various positions, including Medical Virtual Assistant and Customer Service Associate, where I honed my skills in communication and problem-solving. My experience at Reva Global and West Coast Neurology has particularly strengthened my ability to manage medical billing and provide exceptional support to clients. I am committed to delivering my best work and contributing positively to my employer's success.
Experience
Work history, roles, and key accomplishments
Medical Virtual Assistant
West Coast Neurology
Jul 2023 - Present (1 year 11 months)
Supported neurological practices remotely, handling patient intake, record keeping, and appointment coordination. Ensured smooth virtual office operations.
Medical Virtual Assistant
Reva Global
Sep 2021 - Jun 2023 (1 year 9 months)
Provided virtual administrative and clinical support to medical professionals, enhancing operational efficiency. Managed patient communications and scheduling.
Medical Billing Agent
Valor Global
Jan 2021 - Aug 2021 (7 months)
Processed medical claims and managed billing inquiries, ensuring accuracy and compliance with regulations. Utilized strong organizational skills to maintain detailed records.
Customer Care Associate
Conduent
Apr 2018 - Mar 2020 (1 year 11 months)
Managed customer interactions and resolved complex service issues, ensuring adherence to company policies. Contributed to improving customer retention through effective support.
Customer Service Associate
Convergys
Aug 2017 - Nov 2017 (3 months)
Assisted customers with various service-related inquiries, demonstrating strong problem-solving abilities. Focused on delivering excellent customer experiences and building rapport.
Technical Support Representative
Alorica
Nov 2015 - Jul 2016 (8 months)
Provided technical support to customers, resolving issues efficiently and ensuring customer satisfaction. Handled a high volume of inquiries while maintaining service quality.
Education
Degrees, certifications, and relevant coursework
Philippine Christian University
Unknown, Unknown
Pursued higher education at Philippine Christian University, focusing on a comprehensive curriculum. Gained foundational knowledge and skills relevant to the chosen field of study.
Infolink
Vocational Certificate, Basic Computer Skills
Completed a vocational program in Basic Computer Skills at Infolink, located in the ACLC Building. Developed fundamental computer literacy, including proficiency in Windows environments and Microsoft Office applications.
Lodlod National High School
High School Diploma, General Studies
Completed secondary education at Lodlod National High School. Acquired a broad range of academic knowledge and developed essential learning skills.
T.M.KALAW Memorial School
Elementary Certificate, General Studies
Completed primary education at T.M. Kalaw Memorial School. Developed foundational literacy and numeracy skills.
Availability
Location
Authorized to work in
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