Mary Rose EmpuertoME
Open to opportunities

Mary Rose Empuerto

@maryroseempuerto

Results-driven Virtual Assistant specializing in seamless administrative support.

Philippines

What I'm looking for

I seek a challenging position that emphasizes outstanding client service and professional growth.

I am a results-driven Virtual Assistant with a strong focus on providing seamless and efficient administrative support to clients. My expertise lies in calendar management, client communication, appointment scheduling, and workflow optimization, all aimed at enhancing the client experience. I pride myself on my meticulous attention to detail and unwavering commitment to delivering outstanding client service.

Throughout my career, I have gained valuable experience in various roles, including as a Member Service Representative at Anthem Blue Cross Blue Shield, where I exceeded member expectations by resolving inquiries and concerns. I have also worked as an Appointment Setter and Patient Support Coordinator, effectively managing patient appointments and ensuring smooth communication between patients and medical staff. My ability to handle multiple tasks under pressure while maintaining accuracy has been key to my success in these roles.

As I continue to grow professionally, I am eager to take on new challenges that allow me to leverage my skills in a dynamic environment. I am committed to providing exceptional support and contributing positively to the teams I work with.

Experience

Work history, roles, and key accomplishments

CS

Patient Support/Outgoing Referral Coordinator

Cardiologist Specialist

Oct 2023 - Feb 2025 (1 year 4 months)

Coordinated patient referrals and appointments, ensuring accurate data entry and communication with patients. Streamlined pre-appointment processes and maintained patient records for efficient operations.

AS

Appointment Setter/Patient Support

Allergy, Asthma and Sleep Specialist

Nov 2022 - Nov 2023 (1 year)

Managed patient appointments and inquiries, ensuring effective communication with medical staff. Maintained accurate patient records and verified insurance eligibility to facilitate smooth patient experiences.

AS

Member Service Representative

Anthem Blue Cross Blue Shield

Aug 2021 - Nov 2022 (1 year 3 months)

Provided exceptional support to members by resolving inquiries and concerns related to insurance. Maintained accurate records and assisted members in understanding their coverage options while keeping up with industry trends.

Education

Degrees, certifications, and relevant coursework

SI

Sices Institute of Healthcare and Vocational Studies Inc.

Caregiving Studies, Caregiving

2023 - 2023

Completed Caregiving Studies, focusing on essential caregiving skills and knowledge to support individuals in need of assistance.

CU

Cebu Institute of Technology - University

Bachelor of Science, Nursing

2020 - 2023

Pursued a Bachelor of Science in Nursing, gaining comprehensive knowledge and skills in nursing practices and patient care.

UC

University of Cebu

Senior Year, Science, Technology, Engineering and Mathematics

2018 - 2020

Completed Senior Year in Science, Technology, Engineering and Mathematics, focusing on foundational knowledge in various scientific disciplines.

Tech stack

Software and tools used professionally

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Mary Rose Empuerto - Patient Support/Outgoing Referral Coordinator - Cardiologist Specialist | Himalayas