Tyron Keanu Ramos
@tyronkeanuramos
Experienced Virtual Assistant with a strong background in customer service.
What I'm looking for
I am a dedicated Virtual Assistant with three years of experience providing remote administrative support. My career has been marked by a commitment to exceptional customer service and achieving 100% client satisfaction. I have honed my skills in schedule management, communication, and data organization, making me a valuable asset to any team.
Throughout my career, I have worked in various roles, including as a Healthcare Specialist and Customer Service Representative, where I effectively managed client inquiries and resolved issues promptly. My experience in market research and lead generation has further enhanced my ability to think critically and adapt to different challenges, ensuring that I meet and exceed expectations.
I am now seeking a role where I can leverage my skills and experience to contribute to a dynamic organization that values growth and innovation. I am eager to take on new challenges and continue my professional development in a supportive environment.
Experience
Work history, roles, and key accomplishments
Healthcare Specialist/Administrative Assistant
Lab Express Inc.
Aug 2023 - Jul 2024 (11 months)
Managed complex schedules, handled inbound and outbound calls, and responded to emails efficiently. Responsible for scheduling appointments and processing diverse lab requests for diagnostic services.
Market Research | Telephone Interviewer
Dynata Global
Aug 2022 - Oct 2022 (2 months)
Conducted market research by making and receiving calls, asking scripted questions to gather data. Utilized probing questions based on respondent answers to ensure comprehensive data collection.
Collection Specialist
Credit One Bank | iQor Philippines
Apr 2022 - Sep 2022 (5 months)
Served as a liaison, providing product information and resolving customer account issues with high accuracy and efficiency. Managed inbound and outbound calls, facilitated payment arrangements, and processed sales.
Customer Service Representative
T-Mobile | iQor Philippines
May 2021 - Oct 2021 (5 months)
Acted as a primary liaison, providing comprehensive product and service information to customers. Resolved emerging problems, processed sales and orders, and offered basic technical support while ensuring customer satisfaction.
Freelance Driver
Self Employed
Aug 2024 - Present (10 months)
Provided private driving services for students, individuals, and families, ensuring safe and timely transportation. Managed personal schedule to accommodate various client needs and destinations.
Customer Service Representative
T-Mobile | iQor Philippines
Oct 2020 - Dec 2020 (2 months)
Served as a customer service representative, addressing inquiries and resolving issues with accuracy and efficiency. Handled inbound and outbound calls, processed sales, and provided basic technical assistance.
Customer Service Representative
Capital One Auto Finance | iQor Philippines
Oct 2018 - Jun 2020 (1 year 8 months)
Provided customer service by acting as a liaison, offering product/service information, and resolving account issues. Managed inbound and outbound calls, processed sales, and facilitated payment arrangements.
Education
Degrees, certifications, and relevant coursework
Lyceum of the Philippines University
Bachelor of Science, Mechanical Engineering
Activities and societies: 1st Placer CoECs Amazing Race 2016; 3rd Placer Rubik's Cube Tournament 2017; Queen Emperatris 2019; Promoter Master 2019
Studied Mechanical Engineering, gaining foundational knowledge in the design, analysis, and manufacturing of mechanical systems. Developed skills in problem-solving and critical thinking relevant to engineering principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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