Jal Frans Honrada

Managed client data by uploading details, referral PDFs, and entering information into the PMS. Communicated with patients via email, SMS, and fax to obtain missing information and ensured accurate appointment allocation.

Collected outstanding balances, processed refunds, and managed insurance claims and patient information. Assisted patients with re-ordering medical equipment, followed up on shipments, and handled inquiries via email.

Managed collections by offering settlements and resolving customer billing problems. Conducted inbound and outbound collection calls professionally, ensuring timely follow-ups on payments and loan applications.

Addressed customer inquiries via email and chat, created orders and discount codes in Shopify, and processed refunds. Managed social media accounts including Instagram and Facebook pages.

Assisted customers with complaints and inquiries regarding graphic designs through online chat and calls. Managed applicant information, responded to emails, and coordinated with graphic designers.

Answered queries and assisted customers via chat regarding Xbox, providing real-time solutions to technical problems. Troubleshot issues and offered concise information or follow-up calls for complex problems.

Collected unpaid invoices and managed outstanding accounts receivable from existing clients. Conducted outbound collection calls professionally, ensuring timely follow-ups on payments and arrangements.

Activities and societies: Active Athlete of the Year (2010-2013); Sepak Takraw Champion (2012-2013); Badminton Champion (2011-2012); Volleyball Champion (2010-2011)