Allen Charmaine Calibo

I’m a committed, hard-working, and reliable customer service professional seeking permanent, long-term work. I take pride in delivering accurate support, staying independent, and continually growing professionally in every capacity.

In customer-facing roles with Teleperformance for T-Mobile and Comcast, I served as the first point of contact for customers needing assistance or information. I resolved customer concerns/issues using standard protocol, assessing customer needs to provide accurate information while maintaining strong verbal and written communication.

As a Supervisor, I conducted regular team meetings to communicate goals, updates, and performance expectations. I also implemented and enforced quality assurance processes to ensure consistent, high-quality customer interactions, while motivating initiatives through performance-driven incentives.

Beyond support, I’ve worked as a Medical Assistant/Virtural Administrative support, handling scheduling (schedule/reschedule/cancel) and patient data registry management. I supported records review, checking insurance eligibility, and meticulous documentation/data entry, and I’ve also built content and scheduling support using Canva, plus document control and organization for accurate filing and confidentiality.