Maria Teresa Formentera

With a decade of experience in customer service, I have honed my skills in managing diverse accounts across healthcare, financial, and technical sectors. My journey has equipped me with the ability to handle complex queries and deliver exceptional results, particularly in remote settings over the past four years.

Currently serving as a Senior Patient Care Specialist at Optum Global Solutions, I excel in medical record management, billing collections, and patient referrals. My previous roles have further strengthened my technical support capabilities, allowing me to assist clients effectively and resolve issues promptly. I am eager to leverage my extensive experience in a virtual assistant capacity, where I can continue to provide outstanding service and support.