Open to opportunities

Jenny Santos Bangloy

@jennysantosbangloy

Message

Experienced customer service agent with a passion for client support.

Philippines

Message

What I'm looking for

I am looking for a role that values strong communication and offers opportunities for growth in a supportive environment.

I am a highly motivated professional with over 6 years of experience as a Customer Service Agent. My proven track record in delivering excellent customer support has equipped me with the skills to efficiently resolve issues and manage high volumes of client interactions with professionalism and empathy. I am adept at handling administrative tasks remotely, including email management, data entry, and customer follow-ups.

My tech-savvy nature and organizational skills allow me to excel in various tools such as Microsoft Office, Google Workspace, and CRM systems. I am ready to bring my strong communication skills, attention to detail, and self-motivation to a dynamic virtual support environment, ensuring that I contribute positively to the team and enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Social Media Representative

Current

Probe Cx Philippines Inc.

Mar 2021 - Present (4 years 6 months)

Addressed customer inquiries, comments, and complaints via social channels like Facebook and X. Identified trends and PR risks, escalating them to internal teams. Acted as the main contact for the social media team, offering guidance to new agents and leading calibration sessions.

Social Media Management Customer Service Conflict Resolution Data Entry X++Reporting Team Leadership Quality Assurance

Reservation/Travel Specialist

Probe Cx Philippines Inc.

Aug 2018 - Feb 2021 (2 years 6 months)

Assisted customers with flight bookings, inquiries, and complaints via chat support. Updated and modified flight details, processed refunds, and issued vouchers. Fulfilled additional administrative tasks related to reservations and customer service.

Chat Support Customer Service Flight Reservation Refunds Data Entry Problem Solving Communication CRM Tools Customer Relationship Management

Mathematics and Science Teacher

Divine Heart of Mary Montessori School

Jan 2018 - Apr 2018 (3 months)

Provided diverse interactive learning opportunities, integrating modern teaching approaches. Fostered a positive and motivating classroom environment. Collaborated with colleagues on school initiatives and offered after-school tutoring.

Teaching Mathematics Classroom Management Curriculum Development Collaboration Tutoring Educational Technology Lesson planning

Education

Degrees, certifications, and relevant coursework

Isabela State University

Bachelor of Science in Secondary Education, Mathematics

Completed a Bachelor of Science in Secondary Education with a major in Mathematics. The program provided a strong foundation in educational theories and practical teaching methodologies.