Open to opportunities

Samuel Romero

@samuelromero

Message

Dynamic social media manager with extensive customer service experience.

Philippines

Message

What I'm looking for

I seek a role that fosters creativity and allows for professional growth in digital marketing.

With a robust background in customer service and social media management, I have honed my skills in effective communication and client engagement. Currently, I serve as a Social Media Manager at FVA Chatting, where I manage multiple accounts and contribute to significant daily sales. My ability to connect with clients and understand their needs has been pivotal in driving success for the agency.

Prior to my current role, I accumulated extensive experience in various customer service positions, where I adeptly handled diverse customer inquiries and resolved issues efficiently. My tenure at companies like Digital Room Inc. and Concentrix Philippines allowed me to develop a customer-focused approach, ensuring satisfaction and loyalty among clients. I am passionate about leveraging my skills to create impactful social media strategies that resonate with audiences.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager

Current

FVA Chatting

Jul 2024 - Present (1 year)

Managing multiple accounts and chats for an OnlyFans agency, contributing to over $500 in daily sales through effective communication and team collaboration.

Social Media Management Client Communication Team Management Sales Strategy

Customer Service Representative

Digital Room Inc.

Sep 2023 - May 2024 (8 months)

Adept hybrid agent managing three concurrent conversations, resolving customer issues, and providing tailored product recommendations for American customers.

Customer Service Order Management Communication Skills Multitasking

Customer Service Representative

Concentrix Philippines

Dec 2021 - Jul 2023 (1 year 7 months)

Assisted American and Canadian Uber drivers with onboarding and account activation over the phone, ensuring a smooth user experience.

Customer Support Onboarding Communication Skills Problem Solving

Customer Service Representative

WNS Philippines

Mar 2019 - Mar 2021 (1 year 11 months)

Provided options to American customers regarding new reservations and modifications, ensuring customer satisfaction and timely service.

Communication Skills Problem Solving Time Management

Customer Service Representative

Teleperformance Philippines

Feb 2017 - Feb 2019 (2 years)

Sold room reservations and managed changes for American customers, delivering knowledgeable and timely service.

Sales Customer Service Communication Skills Time Management

Customer Service Representative

ProbeCX Philippines

Jun 2014 - Jul 2016 (2 years 1 month)

Booked domestic and international flights for Australian customers through chat, ensuring accurate and efficient service.

Flight Booking Customer Service Chat Support Communication Skills

Education

Degrees, certifications, and relevant coursework

Our Lady of Fatima University

Bachelor of Science, Information Technology

2021 - 2023

Studied Bachelor of Science in Information Technology, focusing on various aspects of IT including software development, systems analysis, and database management.