Open to opportunities

Glenn Kenneth Villasan

@glennkennethvillasan

Message

Customer support specialist delivering reliable administrative and CRM-focused service.

Philippines

Message

What I'm looking for

I seek a role providing customer-facing support and administrative responsibilities in a collaborative environment where I can use CRM and e-commerce skills to improve satisfaction and operational efficiency.

I am an administrative and customer support specialist with experience across inbound/outbound call handling, email and chat support, data entry, and registrar office administration. I have supported e-commerce and travel accounts, handled billing and collections outreach, and maintained accurate records while prioritizing timely, helpful customer interactions.

I leverage CRM tools, Microsoft Office, and digital marketing fundamentals to improve customer satisfaction and operational efficiency. I am committed to delivering personalized, detail-oriented service that boosts client retention and supports business goals.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

IntouchCX

Mar 2025 - Sep 2025 (6 months)

Provided email and live chat support for Square e-commerce customers, troubleshooting issues and delivering timely, helpful solutions to improve customer satisfaction.

Email Support Live Chat Troubleshooting CRM Microsoft Office Communication Time Management

Customer Service Associate

EXLSERVICE Philippines, Inc.

May 2023 - Dec 2023 (7 months)

Handled outbound calls and emails for the Maize Collections account to provide payment reminders, resolve billing issues, and maintain customer account records.

Outbound Calling Data Entry Database Management Scheduling Documentation Microsoft Office Communication

Customer Service Representative

PROBE CX

Sep 2022 - Dec 2022 (3 months)

Handled inbound calls for the Jetstar Travel account, assisting with bookings, flight information, and issue resolution to ensure efficient customer experiences.

Inbound Calls Reservation Support Communication CRM Time Management

Science Student Teacher

Camarin High School

Nov 2018 - Mar 2019 (4 months)

Completed on-the-job training delivering science instruction and demonstrating exemplary performance in classroom support and student engagement.

Classroom Management Communication Time Management

Administrative Assistant

Bestlink College

Oct 2016 - Nov 2018 (2 years 1 month)

Supported the registrar's office with grade encoding, document management, and release of academic records, ensuring accurate records and smooth office operations.

Grade Encoding Document Management Microsoft Office Attention To Detail Confidentiality

Education

Degrees, certifications, and relevant coursework

Bestlink College of the Philippines

Bachelor of Secondary Education, Biological Science

2015 - 2019

Completed a Bachelor of Secondary Education majoring in Biological Science, gaining teaching practicum and administrative experience relevant to education and student support.