Open to opportunities

Jenny Muriuki

@jennymuriuki

Business management professional driving growth through operations, client relations, and strategic business development.

Kenya

Message

What I'm looking for

I am seeking a mid-level role where I can drive business growth, improve operations, and apply client-focused strategies within a collaborative, impact-driven team.

I am a results-driven business and management professional with over five years of hands-on experience in business development, operations, and client relations. I combine a Diploma in Business Management with practical expertise in project support, quality assurance, and process improvement.

My career highlights include negotiating and closing B2G deals, managing international customer service campaigns under HIPAA and FDCPA guidelines, and leading quality assessments with actionable reporting that informed management decisions. I excel at CRM use, market research, digital and traditional marketing support, and cross-functional coordination.

I am passionate about delivering measurable impact through strategic, service-oriented work, improving operational efficiency, and supporting sustainable growth while fostering strong team collaboration and client satisfaction.

Experience

Work history, roles, and key accomplishments

Business Developer

Mybidhaa (Longhorn Publishers)

Apr 2025 - Sep 2025 (5 months)

Negotiated and closed a metropolitan-body deal for a special educational product, conducted market research to identify clients and competitors, and supported digital and traditional marketing campaigns to drive sales.

Business Development Market Research Negotiation Digital Marketing Client Relations Lead Generation Networking CRM

Call Centre Representative

Technobrain BPO Limited

Jan 2022 - Feb 2025 (3 years 1 month)

Managed international customer service campaigns under HIPAA and FDCPA guidelines using CRM tools, handled crisis situations, and tracked sales leads to maintain timely professional client responses.

Customer Service CRM Crisis Management International Compliance (HIPAA FDCPA)Communication Problem Solving

Quality Assurance Assistant

MAS Holdings Limited

Apr 2020 - Nov 2022 (2 years 7 months)

Conducted product quality assessments, prepared detailed reports and weekly performance summaries, and supported process improvements to maintain safety and quality compliance while presenting findings to management.

Quality Assurance Reporting Process Improvement & Compliance Performance Analysis Presentation Attention To Detail Documentation

HR Supervisor

Choko

Jun 2018 - Jan 2020 (1 year 7 months)

Supervised daily operations and staff performance, managed recruitment, onboarding and training, and handled sales tracking, payroll attendance and shift scheduling to improve service delivery.

Supervision Recruitment Onboarding Payroll Staff Training Operations Management