Pamela Dalizu

Served as the primary point of contact for internal and external clients, efficiently managing communications, diaries, and travel arrangements for the CEO. Prepared comprehensive reports, presentations, and maintained robust database and filing systems.

Successfully minimized customer churn and maximized business growth by analyzing client needs, providing product demonstrations, and building strong client portfolios. Led a team of customer service associates, developed client service protocols, and resolved complex client disputes.

Managed client order fulfillment and developed policies to ensure high client satisfaction, effectively resolving issues through active listening and problem-solving. Supervised company employees to maintain service standards and managed departmental budgets to achieve set targets.

Provided comprehensive customer support as both an outbound and inbound agent, handling telecommunications subscriptions and resolving cable connectivity issues. Maintained accurate customer information in the CRM system and prepared essential status reports.

Collaborated with business consultants to research and develop compelling motivational speech ideas and content. Delivered passionate and informative speeches to diverse audiences, effectively engaging and answering questions.

Completed a Diploma in Theology, focusing on theological studies and religious principles. Gained foundational knowledge in various aspects of theology.

Earned a Bachelor of Business Administration, developing strong skills in business development, administrative tasks, client management, and customer service. Focused on core business principles and practices.

Obtained a Diploma in Journalism and Media Studies, gaining expertise in media communication and journalistic practices. Developed skills relevant to the media industry.

Completed the Kenya Certificate of Secondary Education. This foundational education provided a broad academic background.